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Writer's pictureShaun Conyers

6-Step Guide for Managers on Active Listening

Here are six easy-to-follow steps for managers to transition to becoming inspiring leaders, getting their employees feeling heard, and propelling an inclusive and trustful corporate culture.


As a manager, staying connected with your employees and understanding their needs and perspectives is essential. Here are some tips to help you do that:


1. Schedule regular check-ins with your employees in person or over the phone. This could be once a year or more frequently, depending on the size of your business.


2. During these check-ins, ask open-ended questions to learn more about your employees' career ambitions, personal lives, and job satisfaction. Encourage them to be honest and share their thoughts openly.


3. Listen actively to what your employees are saying. Don't just hear their words, but try to understand the meaning behind them. Ask clarifying questions and show empathy for their experiences.

For example, if an employee says, "I'm not happy with my workload," you could ask:

  • "Can you tell me more about what specifically is causing you to feel overwhelmed?"

  • "Are there certain tasks or projects that you find particularly challenging?"

  • "Do you feel like you have enough support from your team to manage your workload effectively?"

These types of questions can help you better understand the issue and identify potential solutions.


4. Avoid being defensive or dismissive of your employees' feedback, even if you disagree. Remember that their perspective is valuable and can help you identify areas for improvement.


5. Take notes during check-ins and follow up on any issues raised. This shows your employees that you take their feedback seriously and are committed to positive changes.


6. Finally, remember that good listening is a skill that takes practice. Keep an open mind and be willing to learn from your employees. Over time, you'll build stronger relationships and create a workplace culture of honesty and trust.


As a manager, you have the power to create a positive and productive workplace culture by actively listening to your employees. By taking the time to understand their needs and perspectives, you can build stronger relationships and create a culture of trust and honesty.

Remember that good listening is a skill that takes practice, but the rewards are well worth the effort. So go out there and start listening to your employees today - you might be surprised by what you learn!


If you want to dive in deeper and become a master of Active Listening, schedule a Discovery Call with me, and let's create your personal Leadership Development plan.




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